At BeingOptimist, we aim to provide our customers with the best products and services. We understand that circumstances may arise where you might need to cancel your order or request a refund. This Cancellation & Refund Policy outlines the terms and conditions governing cancellations and refunds for purchases made on our website.
- Cancellation Policy:
1.1. Order Cancellation: If you wish to cancel your order, you can do so within 24 hours of placing the order. Please contact our customer support team at support@beingoptimist.com or through our contact form to request cancellation. Orders that have already been processed or shipped cannot be canceled.
1.2. Subscription Cancellation: If you have subscribed to any recurring services on our website, you may cancel your subscription at any time by logging into your account and managing your subscription settings. Please note that cancellation will take effect from the next billing cycle.
- Refund Policy:
2.1. Digital Products: We offer a 5-day money-back guarantee for our digital products, such as online courses or e-books. If you are not satisfied with the digital product purchased from BeingOptimist.com, you may request a refund within 5 days from the date of purchase. To request a refund, please contact our customer support team at info@beingoptimist.com or through our contact form. Refunds will be processed back to the original payment method used during the purchase.
2.2. Physical Products: For physical products, such as merchandise or accessories, we offer refunds only in the case of product defects or shipping errors. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or provide a refund for the product cost and return shipping fees.
2.3. Membership or Subscription: Membership fees or subscription charges are non-refundable, except in cases where there are technical issues with access to our online platform. We will make reasonable efforts to resolve any technical problems or provide a prorated refund if we are unable to resolve the issue.
2.4. Processing Time: Refund requests will be processed within 7 to 10 business days of receiving the request. The refund will be issued to the original payment method.
- Contact Information:
If you have any questions or concerns about our Cancellation & Refund Policy, please feel free to contact us:
Email: support@beingoptimist.com Contact Form: [Link to the contact form on your website]
Please note that this policy is subject to change without prior notice. Any changes to this policy will be updated on our website, and the revised policy will apply to all purchases made after the update.
Last updated: [30/07/2023]
